Do not take your vehicle to this guy. I called him and told him my van had been overheating and we replaced a leaking hose, the thermostat and the gauge was still reading hot, and it had a minor pinhole leak that had already stopped by itself. Another mechanic had told me I needed a new radiator and I wanted to make sure it could not be fixed cheaper than the 120$ a new one would run from Auto Zone (my husband could put it in). Wayne said "why sure I could probly fix it less than 120, bring it in and I'll get you fixed up and back on the road." I drop it off, I call him the next day and he said I'm just starting let me call you back, never calls me. I call him 2 hrs later, "bad news, it has 7-8 leaks, it was full of stop leak, you need a new one, run you 160$." I said I had just priced them and found them between 120 and 140, what gives? "Well O'reilly said 150, and I only marked it up 10$.... Me: Don't you think labor is enough, I don't think I am gonna be paying more than 120 for a radiator. Can you put a new one in I bring to you?' him: no I cant do that. I said well put mine back in then I never told you to take it out, you never gave me an hourly rate or said anything other than "I can fix it for less than 120". I drove the van an hour to get to him with minor fluctuations in the temp. him: "I can't put that old one back in, I cleaned it out and have 3 hours labor in it." I said then you should have called me with an update or a new quote before proceeding." He says "well ma'am Icain't take no radiator out and put it back in for no 120$! You aughtta know that!" I said I certainly do not, you needed to tell me before you did it!" he says"I ain't never talked to anyone like you before, you gonna need to come get this car, I ain't working on it for you.' and hangs up on me. I called back, I said well, it isn't drivable now you said the radiator is in the front seat, and I don't know how I am going to get it. I told you I didn't have over 120$. He said well you are going to pay me or I am keeping the keys and taking the plates off it." I said "you do and I am calling the cops!" and I did. The Farmington Police were very helpful. Turns out he could fix it after all, for 75$ and 3 hours labor at 50$ an hour. So I got my van back for 250. Totally bait and switch. Hindsight and talking to others: I should have known he was baiting me. 1)He never should have told me he could fix it for less than 120 without looking at it first. 2)Should have called me before pulling the radiator with an updated quote/ballpark. 3)Should never have hung up on me and then stopped answering the phone.
Seriously, tell your friends to avoid this guy.
My Husband and I had read a bad review for this guy but the review was so UNFAIR. So we took our radiator to Mr. Wayne and to meet him in person to judge for ourselves. Great call in my book!... Mr. Wayne is extremely nice seemingly christian man. And for the bad review that was on there, Well folks fact is you can't believe everything you read on the internet.We dropped off our radiator yesterday and he called and said it will be done by dinner today..The truth bout this guy is he will try to do his best for his customers.. Now to the CRAZY lady who left Bad Review ..Ma'am Wayne's Radiator Service Cant fix Crazy Stupid People that want work done for free... Just Radiators... Our Company TTF LLC give this business and Mr. Wayne our recommendation to any and all who need quality work done at a fair price and in a timely fashion on Radiators. Thanks Mr. Wayne we appreciate you!!
Wayne S Radiator Services is a US Car Repair based in Farmington, Missouri. Wayne S Radiator Services is located at 1110 E Karsch Blvd, Farmington, MO 63640, USA.
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